Terms and Conditions
1. Service Agreement
By engaging with Perpetuum Moving Services, you agree to abide by the terms and conditions outlined herein. This agreement constitutes a binding contract between the client (hereinafter referred to as “you” or “client”) and Perpetuum Moving.
2. Quotations and Estimates
All service quotations and estimates provided by Perpetuum Moving are subject to change based on the actual scope of the services required. Any additional services requested by the client may result in extra charges.
3. Booking Confirmation
A booking is considered confirmed once the client accepts the quotation and provides the necessary details. Changes to the moving date or other significant details must be communicated to Perpetuum Moving at least 72 hours in advance.
4. Payment Terms
Payment for services must be made as per the agreed terms.
For local moves, payment is required at the end of the move or each moving day (for multi-day moves) before the moving team leaves your location. The clock will continue running until the payment has been processed completely. We accept all types of credit cards (Visa, Mastercard, Discover, AMEX), and there is no processing fee for any credit/debit card payments. Failure to make timely payments may result in additional charges or withholding of services.
For long-distance or interstate moves, we accept certified checks, cash, and credit card payments. There are no processing fees for any credit/debit card transactions. To secure moving dates, the crew, and the truck for interstate moves, a 20% deposit is required. The remaining amount is due at the delivery location before unloading. Failure to adhere to these payment terms may result in delays or additional charges.
5. Rescheduling and Cancellations
Cancellation of services must be communicated to Perpetuum Moving at least 72 hours prior to the scheduled moving date. Cancellations made after this timeframe may incur a cancellation fee.
We understand that unforeseen circumstances may arise, and we will make every effort to accommodate move rescheduling requests. However, if a new date cannot be accommodated due to prior bookings, Perpetuum Moving will not be held liable, and the deposit will be non-refundable. Deposits are non-refundable in case of cancellation, regardless of the notice period or reasons for cancellation. We appreciate your understanding of this policy.
6. Liability
Perpetuum Moving will take reasonable care in handling and transporting your belongings. However, we are not liable for any loss or damage to items unless caused by our negligence. Clients are advised to arrange adequate insurance coverage for their possessions.
Perpetuum Moving provides limited liability of $0.60 per pound per article at no additional cost to the shipper. Additional protection under Actual Cash Value or Full (Replacement) Value must be declared by the shipper before the move.
7. Force Majeure
Perpetuum Moving is not liable for any delays or inability to perform services due to circumstances beyond our control, including but not limited to natural disasters, acts of war, or government interventions.
8. Client Responsibilities
It is the client’s responsibility to ensure that all items to be moved are appropriately packed and labeled. Perpetuum Moving is not responsible for the packing of items unless explicitly agreed upon in the service contract.
9. Claims Procedure
In the event of loss or damage, clients must notify Perpetuum Moving in writing within a reasonable timeframe. Claims will be processed in accordance with our claims policy. In the event of any damage during the move, it must be reported to the moving team while they are still on your premises, not after they leave. Additionally, notes about any damages must be listed at the end of the move on the bill of lading. A claim form, provided by our office staff, must be completed and submitted to our Claims Department. As the bill of lading must be signed for delivery and services provided at the end of each move, the final inspection of your belongings and a final walk-through are the responsibility of the customer. This process ensures a prompt and efficient resolution of any claims.
10. Governing Law
This agreement is governed by the laws of Massachusetts. Any disputes arising out of or in connection with this agreement shall be resolved through arbitration in accordance with the rules of the Ejudicate, Inc., d/b/a Brief.
11. Labor Charges
12. Additional Charges
Any permits, police detail, and parking tickets related to the move will be charged to the customer. Perpetuum Moving maintains the right to charge additional fees for exceptional difficulty or services outside normal business hours and official holidays.
13. Surcharge Policy
A surcharge may be applied for moving items like pianos, safes, industrial appliances, or services outside normal business hours and holidays.
14. Off-Hours Moves
Jobs that start after 4 PM or before 5:30 AM at the customer’s request are considered off-hours moves and will be surcharged.
15. Sub-Contracting
Rates and rules in this tariff do not apply when Perpetuum Moving acts as an Independent Agent, Independent Contractor, or Sub-hauler for other carriers. However, this exception does not exempt carriers for whom the Independent Contractor is performing transportation/labor services from tariff provisions.
16. Right of Refusal
Perpetuum Moving prioritizes safety during moves. We reserve the right to refuse service under conditions we deem unsafe, unsanitary, or abusive, at our sole discretion. In such cases, we will not be liable for direct or consequential damages to you or any other entity. Additionally, we do not work in unfloored attics, as it poses risks of ceiling damage and personal injury. We appreciate your understanding of our commitment to safety.
17. Simulated Wood and Particle Board Furniture
Simulated wood and particle board furniture have poor structural integrity, making them susceptible to damage during moves. We’ll handle these items carefully, but we can’t be responsible for any damage, and they are excluded from moving insurance coverage. Particle board furniture isn’t designed for the stresses of a move, making chips or dents usually irreparable. Assembled with glued connecting hardware, disassembly can cause substantial, irreparable damage. We transport these items cautiously but cannot offer increased insurance due to their instability. If disassembly or reassembly is required, a release form must be signed, acknowledging our limited liability for any post-assembly issues.
By engaging with Perpetuum Moving, you acknowledge that you have read, understood, and agreed to these terms and conditions.
COMBINED UNIFORM HOUSEHOLD GOODS BILL OF LADING AND FREIGHT BILL (NON-NEGOTIABLE) CONTRACT TERMS AND CONDITIONS
Section 1
(a) The Carrier or party in possession of any of the property herein described (“Property”) shall be liable as at common law for any loss thereof or damage thereto, except as herein provided.
(b) No Carrier or party in possession of all or any of the Property (“Carrier”) shall be liable for any loss, damage or delay caused by act of God, public enemy, war, declared or undeclared, acts of public authority, quarantine, riots, strikes, perils of navigation, act or default of Shipper or owner, nature of Property or defect or inherent vice, occurrences in customs warehouse, or for any loss or damage to paintings, statuary, ornamental items, works of art, articles of unusual nature or value, photographs or pictures, antiques, dishes, glassware, musical instruments, vases, mirrors, marble or enamel pieces, lamps, lamp shades or other fragile articles, unless such loss or damage was caused by negligence of the Carrier, and the responsibility to prove such negligence shall be on the Shipper, except where arrangements have been made for the packing and unpacking of such articles by the Carrier or its agent. No carrier shall be held liable for the internal malfunction of any computerized, electrical or mechanical item or piece of equipment, whether or not such articles are packed, unpacked, or packed and unpacked by the Shipper or his agent or Carrier or its agents. No Carrier shall be liable for damage to or loss of contents of pieces of furniture, crates, bundles, cartons, boxes, barrels or other containers unless such contents are open for Carrier’s inspection and then only for such articles as are specifically listed by the Shipper and receipted for by the Carrier or its agent.
(c) No Carrier shall be liable for delay caused by obstructions, faulty or impassable highways, lack of capacity of any highway, bridge, ferry, or caused by breakdown, or mechanical defect of vehicles or equipment.
(d) Carrier’s liability shall be that of a warehouseman, only, for loss, damage or delay caused by fire occurring after the arrival of the Property at destination or at the port of export and tender of delivery of the Property to the party entitled to receive it has been made. Except in case of negligence of the Carrier, Carrier shall not be liable for loss, damage, or delay occurring while the Property is stopped and held or stored in transit on the request of the Shipper, owner, or party entitled to make such request, whether such request was made before or after Carrier came into possession of the Property.
Section 2
(a) No Carrier is bound to transport the property by any particular schedule, vehicle, train or vessel or otherwise than with reasonable dispatch. Every Carrier shall have the right in case of physical necessity to forward the Property by any Carrier or route between the point of shipment and the point of destination. In all cases not prohibited by law, where a lower value than actual value has been represented in writing by the Shipper or as been agreed upon in writing as the released value of the Property as determined by the classification or tariffs upon which the rate is based, such lower value less charges shall be the maximum amount to be recovered, whether or not such loss or damage occurs from negligence.
(b) As a condition precedent to recovery, claims must be filed in writing with the receiving or delivering Carrier, or Carrier issuing this proposal for service and bill of lading, or Carrier in possession of the Property when the loss, damage, injury, or delay occurred, within 15 days after delivery of the Property; and suits shall be instituted against any Carrier only within two years and one day from the day when notice in writing is given by the Carrier to the claimant that the Carrier has disallowed the claim or any part or parts thereof specified in the notice. Where claims are not filed or suits are not instituted in accordance with the foregoing provisions, no Carrier hereunder shall be liable.
(c) Any Carrier or party liable on account of loss or damage to any of the Property shall have the full benefit of any insurance that may have been affected upon or on account of the Property so long as this shall not avoid the policies or contracts of insurance; provided that the Carrier reimburses the claimant for the premium paid thereon.
Section 3
Except where such service is required as the result of Carrier’s negligence, all Property shall be subject to necessary cooperage, packing and repacking at owner’s cost.
Section 4
(a) Carrier shall have the right to retain possession of any Property transported by it and to take and place the same in storage at the charge and expense of the Shipper, until all tariff rates and charges thereon have been paid in cash, money order or certified check. Nothing herein shall limit the right of Carrier to require, at a time of or before shipment, the prepayment in part or in full or guarantee of the charges.
(b) Property not received by the party entitled to receive it after appropriate notice, may be kept in vehicle, warehouse or place of business of the Carrier, subject to all lawful charges and to Carrier’s responsibility as warehouseman only, or at the option of the Carrier, may be removed to and stored in a warehouse at the point of delivery or at other available points at the cost of the owner, and there held without liability on the part of the Carrier, and subject to a lien for all transportation and other lawful charges, including a reasonable charge for storage. In the event the Consignee cannot be found at the address given on the bill of lading for notification, the Carrier shall be discharged from liability upon sending a notice to Shipper showing the warehouse in which such Property has been placed, subject to the provisions of this paragraph.
Section 5
(a) Where Carrier is directed to take Property from a place or places at which the Consignor or his agent is not present, the Property shall be at the risk of the owner before loading.
(b) Where Carrier is directed to unload or deliver Property at a place or places at which the Consignee or its agent is not present, the Property shall be at the risk of the owner after unloading or delivery.
Section 6
No Carrier will carry or be liable in any way for any documents, species, or for any article of extraordinary value unless a special agreement to do so and a stipulated value of the articles are endorsed hereon.
Section 7
Explosives or dangerous goods will not be accepted for shipment. Every party whether principal or agent shipping such goods shall be liable for and indemnify Carrier against all loss or damage caused by such goods and Carrier will not be liable for safe delivery of the shipment.
Section 8
The owner or Consignee shall pay the advances, tariff charges, packing and storage, if any, and all other lawful charges accruing on said Property. No Carrier shall deliver or relinquish possession at destination of the Property until all tariff and charges thereon have been paid. Consignor shall also be liable for the advances, tariff charges, packing, storage, and all other lawful charges, except as otherwise agreed in writing. The beneficial owner shall also be liable for all charges due to Carrier where not paid by Consignor or Consignee. If the Consignor or Consignee has given to the Carrier erroneous information as to the identity of the beneficial owner, such Consignor or Consignee shall be liable for such additional charges and any attorney’s fees incurred by Carrier as a result of this disclosure. Nothing herein shall limit the right of the Carrier to require, at the time of shipment, the prepayment of the charges. If upon inspection it is ascertained that the articles shipped are not those described herein, the advances or tariff charges must be paid upon the articles actually shipped.
Section 9
If this proposal for service and bill of lading is issued on the order of the Shipper or his agent, in exchange or in substitution for another proposal for service and bill of lading, the Shipper’s signature to the prior proposal for service and bill of lading as to the statement of the value or otherwise or election for common law or bill of lading liability, in or in connection with such prior proposal for service and bill of lading, shall be considered a part of this proposal for service and bill of lading as fully as if the same were written or made in or in connection with this proposal for service and bill of lading.
Section 10
Any alteration in this proposal for service and bill of lading made without the special notation hereon of the Carrier shall be without effect, and this document shall be enforceable according to its original tenor.
Section 11
All unpaid charges will be subject to interest charges of 18% annually. The Carrier reserves the right to recover all legal expenses, court costs and recovery fees from the Shipper for all unpaid balances.
