How to Choose the Right Moving Company — Not Just the Cheapest One
A complete guide to asking the right questions, spotting red flags, and hiring movers you can actually trust.
Price Isn’t Everything
When planning a move, it’s natural to look at cost. But choosing a mover based only on the lowest quote can lead to costly mistakes. The wrong team can cause delays, damage, stress, and miscommunication.
At Perpetuum Moving, we believe informed clients make better decisions—and ultimately enjoy smoother, more successful moves. Here’s what you need to consider before booking any moving company.
Transparent Pricing, No Hidden Surprises
A reputable company provides a written estimate that clearly outlines the structure of the price. That should include:
- The hourly rate or flat fee
- Charges for travel time and fuel
- Labor or equipment fees
- Any additional services like packing, hoisting, or storage
If a quote seems vague or suspiciously cheap, there’s likely more to it. Lowball offers often come with hidden charges that surface later. A professional team will walk you through the estimate and explain each cost with clarity.
Licensing and Insurance Matter
Moving isn’t just a matter of logistics—it’s a matter of liability and compliance. Before you commit, make sure the company:
- Has a valid DOT number (for interstate moves)
- Is fully insured with general liability and cargo coverage
- Can provide a Certificate of Insurance (COI) if required by your building
This protects you in case of damage, loss, or accidents—and ensures you’re hiring a legitimate operation, not a side gig with a rented truck.
Experience with Your Type of Move
Not all movers are built for every type of job. Your specific situation may require more than just muscle. Make sure the team has relevant experience in areas such as:
- Narrow staircases, elevator buildings, or tight hallways
- High-value items like artwork, antiques, pianos, or custom furniture
- Office relocations or commercial moves with strict timing
- Long-distance logistics that require coordination and punctuality
At Perpetuum Moving, we specialize in efficient, complex moves—residential or commercial—with over 20 years of hands-on experience to back it up.
Professional Communication from Day One
You should feel confident from your very first interaction with a moving company. How they communicate before the move is a strong indicator of how they’ll perform on moving day.
Look for:
- Timely responses to your calls or emails
- A clear explanation of the process and what to expect
- A respectful, professional tone throughout the conversation
- Flexibility and transparency regarding scheduling and logistics
Pay attention to how your questions are received. If they’re dismissive now, things won’t get better later.
Real Reviews, Real Reputation
Online reviews and recommendations matter. Before you sign a contract, do a bit of digging:
- Check their Google reviews and third-party ratings
- Look at how they respond to both positive and negative feedback
- Ask for references or proof of past work, especially for complex jobs
- Look for consistency in professionalism and reliability
A strong reputation is built over time—and reflects how a company handles real-world situations, not just polished sales pitches.
No Pressure Tactics
You should never feel rushed into a decision. A trustworthy moving company will give you time to review the quote, consult your schedule, and make an informed choice.
If someone is pushing you to book immediately, avoiding written confirmations, or using urgency as a sales tactic, take that as a red flag.
Clear Terms for Deposits, Cancellations, and Rescheduling
Before you commit, make sure the company explains:
- Whether a deposit is required—and if it’s refundable
- What happens if you need to change your moving date
- If there’s a formal contract with clear terms and responsibilities
At Perpetuum Moving, we always provide written agreements and transparent terms. Our clients never wonder what they’ve agreed to—and that makes a difference when things get busy.
Final Thought
Moving is one of the most personal services you can hire. You’re placing everything you own—everything that makes up your home—into someone else’s hands. That’s not a decision to take lightly.
Don’t settle for the cheapest option. Choose the team that makes you feel confident, respected, and supported—every step of the way.
Need a quote or want to talk through your options?
Contact us today and let’s plan your move with precision.
